LEGAL

Refund Policy

Last updated: Pending publication

TL;DR: Try Cresono Studio Pro free for 7 days before buying — no credit card required. All sales are final after purchase, except when a verified software defect cannot be fixed within 14 days.

1. Free trial first

Cresono Studio Pro offers a 7-day free trial with full access to all features. We strongly encourage you to evaluate the software completely before purchasing so you know exactly what you are getting.

2. All sales are final

Because Cresono Studio Pro is digital software delivered immediately upon payment, all purchases are final. By completing your purchase you confirm that:

You have used, or had a full opportunity to use, the 7-day free trial.
You consent to immediate delivery of the digital license.
You acknowledge waiving any statutory right of withdrawal under EU Directive 2011/83/EU Article 16(m) for digital content delivered immediately with prior consent.

3. Exception — verified software defect

If Cresono Studio Pro fails to function on your system due to a defect on our part, and we are unable to resolve it within 14 days of your written report, you are entitled to a full refund.

To open a defect claim, email support@cresono.com with:

Your order ID
A description of the issue
Your system specs (OS version, GPU, RAM)

We respond within 48 hours on business days.

4. What is not covered

Change of mind after purchase.
Incompatibility with hardware that does not meet the stated minimum requirements.
Issues caused by third-party software, antivirus, or operating system configurations outside our control.

5. Contact

Refund or billing questions: support@cresono.com. See also our Terms of Service and Privacy Policy.